Website plan terms

1. Who these terms are between

Operator details are published here before this site launches. "You" means the business that orders the plan. These terms apply together with the order you confirm, which names your business, your domain and your start date.

2. Businesses only

The plan is sold only to businesses that hold a valid trade or commercial licence in the UAE, Qatar or Kuwait. By ordering, you confirm that you act for such a business and not as a private individual. The plan is not offered to consumers.

3. What the plan includes

• Building your website from the content you supply, and making it live within 14 days of receiving all of that content.
• Hosting, an SSL certificate and security updates while the plan runs.
• Up to 5 content edits a month.
• A listing for your business beside our guides for the cities you cover.
• A monthly report of the enquiries your website received.

It does not include paid advertising or ad spend, logo or brand design, writing copy beyond the content you supply, or the fee for registering and renewing your domain. Anything outside the plan is quoted in writing before we do it.

4. What you provide

• Complete content for the site: text, logo, photos, services, service area and contact details.
• Confirmation that you have the right to use everything you send, and that it is accurate, including prices, licence details and any claims about your work.
• Compliance of your own offers and advertising with the rules that apply to your business where you work.
• Approval of the privacy notice for your website, which names your business.
• Timely replies to the enquiries your website receives. We pass them on; we do not answer them for you.

5. Setup and going live

The 14-day period starts on the day we have all the content listed above. It pauses while we wait for your answer or approval, and restarts when we have it. The day your website goes live is the start of the minimum term.

6. Content edits

An edit is a change to what the site says or shows, such as a price list, a service, a phone number or a photo. Up to 5 edits a month are included and unused edits do not carry over. New layouts, new sections or a redesign are not edits.

7. Your listing

Your listing appears beside our guides for the cities you cover and is marked as a listing. It is not a review, a rating or a ranking, and your plan never changes a price or any other figure we publish. We may pause a listing if your licence lapses or the listing becomes inaccurate, and we will tell you why.

8. Fees, VAT and payment

• Setup: AED 1,499, invoiced when you confirm the order.
• Monthly fee: AED 799 a month, invoiced monthly in advance from the day your website goes live.
• All fees are plus VAT where applicable. Where VAT applies it is added to the invoice; the UAE standard rate is 5%¹.
• The payment method and due date are shown on each invoice.
• If an invoice stays unpaid after a written reminder, we may pause the website until it is paid.

The setup fee pays for work done before launch and is not refunded once the build has started.

9. Term and cancellation

• The minimum term is 12 months from the day your website goes live.
• After that, the plan continues month to month. Either side can end it from the end of any billing month by telling the other in writing before that month ends.
• If you end the plan during the minimum term, the monthly fees for the rest of the minimum term remain due.
• Either side can end the plan in writing straight away if the other seriously breaks these terms and does not put it right after being asked in writing.

10. Who owns what

• Your domain: registered in your business's name and yours throughout.
• Your content: the text, photos and logo you supply stay yours. You allow us to use them only to run your website and your listing while the plan runs.
• Our work: the design templates, code and tools we build websites with remain ours.
• When the plan ends: we send you your content and images, help you point your domain to a new host, and then remove the website and listing from our systems.

11. Enquiry data

Personal details that visitors send through your website belong to your business, which decides how they are used. We handle them on your behalf only to run the site and prepare your monthly report, keep them confidential, and delete or return them when the plan ends. In the UAE this follows Federal Decree-Law No. 45 of 2021²; where you work in Qatar or Kuwait, that country's data protection rules also apply. How we handle your own enquiry to us is set out in our privacy policy.

12. No guaranteed results

We do not promise a number of visitors, enquiries or customers, or any position in search results. We aim to keep your website available at all times but cannot guarantee it will never be interrupted.

13. Liability

Our total liability under the plan is limited to the fees you paid in the 12 months before the event that caused the claim. We are not liable for lost profits, lost enquiries or other indirect loss. Nothing in these terms limits liability that cannot be limited by law.

14. Changes

We will not change the fees or these terms to your disadvantage during the minimum term. After it, we give at least one full billing month's written notice of any change, and you can end the plan before the change takes effect.

15. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the emirate where the operator is licensed, and the courts of that emirate have jurisdiction. They are published in English and Arabic.

16. Contact

Operator details are published here before this site launches. This version: 2026-09-16. The plan itself is described on websites for AC companies.