Privacy policy

Who is responsible for your data

Operator details are published here before this site launches.

What we collect

• Quote requests: your city, property type, number of AC units, the service you need, your name and your mobile or WhatsApp number. We also keep a record of the two consents you gave, the time you gave them and the version of this policy you saw.
• Website plan enquiries from AC companies: your name, the business name, a work email, an optional phone number, the country and cities the business covers, and the consent record with the version of the plan terms you saw.
• Technical data: when you load a page, our host processes connection details such as your IP address and browser type to deliver and protect the site.
• Nothing else. The calculator runs in your browser and sends nothing to us. The site sets no analytics or advertising cookies today.

Why we use it, and on what basis

• To share a quote request with AC maintenance companies covering your city, based on your consent to sharing.
• So those companies can contact you about that request, based on your separate consent to being contacted.
• To reply to a business about the website plan and, if it orders, to provide the plan, based on its consent and on the steps needed to enter and perform the contract.
• To keep the site secure and working, which is necessary to provide it.

We do not sell personal data, we do not use it for marketing unrelated to your request, and we do not make automated decisions about you.

Who receives it

• Our host: Cloudflare Pages, run by Cloudflare, Inc. in the United States.
• Our form processor: the service that receives form submissions and forwards them to us. It is named here before requests open.
• AC maintenance companies: licensed AC maintenance and repair businesses that cover the city in your request. Each becomes responsible for how it uses your details once it receives them. Companies may pay us a fee for an introduction.
• Authorities: only where the law requires us to disclose data.

Enquiries sent through a website on our plan

If you contact an AC company through a website we host for it on our website plan, that company decides how your details are used and its own privacy notice applies. We handle those details only on the company's behalf, to run its website and prepare its monthly enquiry report.

Transfers outside your country

Our host, Cloudflare, Inc., is based in the United States, and our form processor may also be outside the UAE. The UAE's personal data law is Federal Decree-Law No. 45 of 2021¹, and it sets requirements for cross-border transfers. We only use providers that commit to protecting the data they process for us; Cloudflare's own privacy policy describes the transfer safeguards it relies on.

How long we keep it

• Quote requests: deleted 12 months after the request was sent.
• Website plan enquiries that do not lead to an order: deleted 24 months after our last contact with the business. For businesses on the plan, records are kept for as long as the plan runs and as long afterwards as accounting and tax law requires.
• Consent records: kept for 3 years after the request, so we can show the sharing was authorised.
• Technical data: kept by our host only as long as it needs to deliver and secure the site.

Your rights

You can ask for a copy of the data we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, and withdraw consent at any time. Withdrawing consent stops further sharing; it cannot undo sharing that already happened, but we will tell the companies that received your request that you have withdrawn it. The contact address for these requests is published here before requests open.

How to complain

Please tell us first, so we can put it right. In the UAE, the body responsible for data complaint and grievance systems is the UAE Data Office². If you are in Qatar or Kuwait, your own country's data protection rules may also apply and you can complain to the authority there; in Qatar that is the National Cyber Security Agency.

Cookies and advertising

There are no analytics or advertising cookies on this site today. If we add advertising, such as Google ads, this section will name the provider and its cookies first, and we will ask for your consent before any advertising cookie is set.

Children

This site is meant for adults arranging work on their home. We do not knowingly collect children's data.

Changes

If this policy changes in a way that matters, the new version and its date appear here. This version: 2026-09-16.